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Job Listings

IT Manager

ABOUT US

Timeless in design and uncompromising in quality, discover the world’s most exclusive eyewear. Established in 1970, the Linda Farrow brand of luxury eyewear rose quickly to acclaim. Originally a fashion designer herself, Linda Farrow was one of the first to treat sunglasses as fashion, her finger always on the pulse of the times. A tireless experimenter, Farrow pioneered many of the shapes and styles that remain relevant today. Her pioneering use of shape helped move eyewear into high-fashion territory, with avant-garde styles favoured by stars like Yoko Ono and working with brands such as Dior, Yves Saint Laurent, Balenciaga and Sonia Rykiel. After a twenty year hiatus, the brand was revived in 2003 by Farrow’s son Simon following the discovery of a vast archive of vintage sunglasses in the family’s London warehouse. Today, operating under the original Linda Farrow name, the brand is renowned for collaborating with some of the world’s most acclaimed designers – Dries van Noten, Phillip Lim, and Matthew Williamson amongst many others, constantly bringing a new perspective to the brand.

OUR CULTURE & VALUES

Linda Farrow is richly diverse, composed of many nationalities and languages. We believe each employee contributes a unique skill set and personality to our company culture. We are energetic and fearless, working together, to deliver the best for our customer. These values are essential in building the best working environment.

ABOUT THE TEAM (Size of team, responsibilities, how the team works)

Our wider Logistics and IT team is made up of 18 people and there will be two specialized IT employees, one of whom will report directly into you. Initially you will be working alone with our Logistics and Systems Director who is currently managing all IT work.

ABOUT THE ROLE (main responsibilities , incl key stakeholders)

Essential and other important responsibilities and duties may include but are not limited to the following:

-Provide support, by working with the external partners, for the hardware and software to promptly resolve user issues

-Escalate incidents where necessary, acting as a central point of contact between problem, change and configuration management to aid the resolution of incidents with efficiency

-Liaise with external support to provide regular maintenance of PC’s and printing devices, required upgrades and troubleshooting

-Provide support and troubleshooting on issues with the company’s systems and third- party connectors

-Perform end-user administration tasks across all company’s systems, Office 365 and third- party tools and connectors

-Support current, Microsoft Dynamics 365 for Operations, and future range of IT projects

-Provide management with progress updates and liaise with 3rd party companies regarding quotes, solutions and support

-Provide IT systems training to staff on an ongoing basis

-Proactively work to improve and develop IT systems and provide high standard service delivery through management of the 3rd party team

-Source cost-effective hardware and software when required

-Work with the Systems Director to plan and implement a mid-to-long term IT strategy to improve the use of hardware and software as well as define, document and maintain IT security policies across all business areas.

-Perform a wide variety of general managerial work covering all aspects of IT including production of relevant documentation, conducting compliance tests and keeping appropriate records.

ABOUT YOU (incl. soft skills, technical skills and ways of working)

-A fluent level in English is essential

-Prior experience of technical support of medium size network environments and managing a 3rd parties’ IT contracts is essential

-Working knowledge of Microsoft technologies including Office 365, SharePoint and Power BI is essential

-Sound knowledge of Active Directory, troubleshooting, configuration and software installation is essential

-Experience of IT project’s work and Microsoft Dynamics AX technologies would be highly beneficial

-Any experience of windows servers, virtualisation, switches, routers, firewalls would be beneficial

-Good understanding of current IT hardware and software technologies is essential

-Ability to work with minimum supervision is essential

Ability to communicate effectively with both technical and non-technical users at all levels is essential

OUR BENEFITS

-20 days holiday

-2 free pairs of sunglasses and opticals per year

-Employee discounts

-Monthly office socials

-Summer Fridays

-Discounted gym membership

-Pension scheme

-Life assurance

-Our office dog, Vinny!

Send your resume and a cover letter to hr@lindafarrow.co.uk

Social Media Executive

ABOUT US

Timeless in design and uncompromising in quality, discover the world’s most exclusive eyewear. Established in 1970, the Linda Farrow brand of luxury eyewear rose quickly to acclaim. Originally a fashion designer herself, Linda Farrow was one of the first to treat sunglasses as fashion, her finger always on the pulse of the times. A tireless experimenter, Farrow pioneered many of the shapes and styles that remain relevant today. Her pioneering use of shape helped move eyewear into high-fashion territory, with avant-garde styles favoured by stars like Yoko Ono and working with brands such as Dior, Yves Saint Laurent, Balenciaga and Sonia Rykiel. After a twenty year hiatus, the brand was revived in 2003 by Farrow’s son Simon following the discovery of a vast archive of vintage sunglasses in the family’s London warehouse. Today, operating under the original Linda Farrow name, the brand is renowned for collaborating with some of the world’s most acclaimed designers – Dries van Noten, Phillip Lim, and Matthew Williamson amongst many others, constantly bringing a new perspective to the brand.

OUR CULTURE & VALUES

Linda Farrow is richly diverse, composed of many nationalities and languages. We believe each employee contributes a unique skill set and personality to our company culture. We are energetic and fearless, working together, to deliver the best for our customer. These values are essential in building the best working environment.

ABOUT THE TEAM(Size of team, responsibilities, how the team works)

The marketing team consists of 15 people covering traditional marketing, PR, creative graphics and photography, and social media.

ABOUT THE ROLE (main responsibilities , incl key stakeholders)

Identify and implement growth strategies and engagement tactics to build high-integrity relationships and foster brand advocacy

-Execute social strategies and campaigns across all active social media and networking platforms

-Escalate incidents where necessary, acting as a central point of contact between problem, change and configuration management to aid the resolution of incidents with efficiency

-Ownership of the social calendar: Brief visual content to Graphics, write all copy, ensure SM posting schedule is complete, and assets saved to the system, two weeks in advance of posting date

-Ensure SM posting schedule is cohesive with Marketing and Ecom activity

-Research channel appropriate content on an on-going basis and present to Art and Marketing Directors. The quality and design of proposals should be thoughtful, well-crafted and uphold the high standards of Linda Farrow

-Ensure consistency in written copy and tone of voice. Demonstrate strong attention to detail – proof reading all messages pre posting

-Preparation of monthly analysis monitoring LF channels as well as competitor. Evaluate the overall success of social media activity, reporting back to management and using these insights to generate learnings for future campaigns

-Capture the attention and encourage positive interaction from the community. Engaging with them, acknowledging support and answering questions – either directly or via customer service.

-Cultivate revenue stream on appropriate channels i.e. Weibo

-Manage Linda Farrow social aggregators - become a power user who is able to train others within the team

ABOUT YOU (incl. soft skills, technical skills and ways of working)

-Fluent in Mandarin – written and verbal desirable

-Degree educated

-Has a flexible approach and is aware that social media is not a 9-5 world

-Used to a fast paced work environment and the ability to adapt to last minute requests

-Detail orientated with strong organization and analytical skills

-Excellent communicator with the ability to work across multiple teams

-Keen interest in fashion, design, social networks and emerging technologies

-Understanding of who the key influencers are in the fashion space and how to engage them

OUR BENEFITS

-20 days holiday

-2 free pairs of sunglasses and opticals per year

-Employee discounts

-Monthly office socials

-Summer Fridays

-Discounted gym membership

-Pension scheme

-Life assurance

-Our office dog, Vinny!

Send your resume and a cover letter to hr@lindafarrow.co.uk

Ecommerce Executive

ABOUT US

Timeless in design and uncompromising in quality, discover the world’s most exclusive eyewear. Established in 1970, the Linda Farrow brand of luxury eyewear rose quickly to acclaim. Originally a fashion designer herself, Linda Farrow was one of the first to treat sunglasses as fashion, her finger always on the pulse of the times. A tireless experimenter, Farrow pioneered many of the shapes and styles that remain relevant today. Her pioneering use of shape helped move eyewear into high-fashion territory, with avant-garde styles favoured by stars like Yoko Ono and working with brands such as Dior, Yves Saint Laurent, Balenciaga and Sonia Rykiel. After a twenty year hiatus, the brand was revived in 2003 by Farrow’s son Simon following the discovery of a vast archive of vintage sunglasses in the family’s London warehouse. Today, operating under the original Linda Farrow name, the brand is renowned for collaborating with some of the world’s most acclaimed designers – Dries van Noten, Phillip Lim, and Matthew Williamson amongst many others, constantly bringing a new perspective to the brand.

OUR CULTURE & VALUES

Linda Farrow is richly diverse, composed of many nationalities and languages. We believe each employee contributes a unique skill set and personality to our company culture. We are energetic and fearless, working together, to deliver the best for our customer. These values are essential in building the best working environment.

ABOUT THE TEAM(Size of team, responsibilities, how the team works)

The marketing team consists of 15 people covering traditional marketing, PR, creative graphics and photography, and social media.

ABOUT THE ROLE (main responsibilities , incl key stakeholders)

-Main point of contact for customers

-Online order Management

-Regular support within the Ecommerce team for ongoing developments and projects

Detailed Tasks:

-Resolving customer queries via email, phone, Facebook & Instagram

-Monitoring and following up on shipments and returns.

-Act as the main point of contact between E-Commerce & the Logistics teams

-Central point of contact for all retail repair queries. Responsible for ensuring repairs are resolved as quickly as possible, maintaining good communication between HQ, store & customer

-Proactive approach to enhancing the customer service experience on the website.

-Working with the Ecommerce assistant on improving the service pages online, eg. delivery, returns

-Monitoring all KPI’s to ensure service standards are met

-Regular support towards and development of all ecommerce activity

ABOUT YOU (incl. soft skills, technical skills and ways of working)

-This role is ideal for someone who has proven experience as a Customer Service Advisor and is looking to progress their career in the Ecommerce space

-Ability to resolve customer queries promptly, resonating the brand’s tone of voice

-You must have the ability to work proactively in a fast paced, dynamic and challenging environment

-Methodical, organized and accurate

-Excellent written and verbal communication skills

-Ability to maintain confidentiality

-Computer literate with intermediate skills in Word, Excel and Powerpoint

-Knowledge of Zendesk and Magento advantageous, but not essential

-Sage 200 & Microsoft Dynamics is an advantage but not essential

OUR BENEFITS

-20 days holiday

-2 free pairs of sunglasses and opticals per year

-Employee discounts

-Monthly office socials

-Summer Fridays

-Discounted gym membership

-Pension scheme

-Life assurance

-Our office dog, Vinny!

Send your resume and a cover letter to hr@lindafarrow.co.uk